Printed Flicktora keepsakes are personalised to you, so cancellations are only possible before your order enters production — usually within 1 hour of ordering. Email us as soon as possible if you need to cancel or amend.
If your keepsake arrives faulty, damaged, or materially different from what you approved, we'll refund or reprint it in full. Just email info@flicktora.co.uk within 14 days of delivery with photos.
This policy sits alongside your statutory rights as a consumer in the UK.